Vacancies

Practice Administrator

Home Farm Equine is an independent ambulatory equine practice specialising in the care and treatment of horses throughout the East Midlands.

Are you looking for a new challenge? Our team is expanding and we are seeking an enthusiastic and friendly Practice Administrator/Receptionist to join our team

This role is customer focused and you will be highly confident in your ability in managing and prioritising multiple tasks. The ability to stay calm under pressure in an extremely busy working environment whilst having experience of handling a high level of incoming calls is essential.

The role involves

• Delivering a professional and high level of customer service
• Registering client details and processing payments (in person and over the phone)
• Booking in appointments to maximise the use of veterinary time
• Multi-tasking across all areas, and problem solving
• General office and administration duties
• Accurate record keeping
• Honesty and reliability
• A friendly and confident telephone manner with the ability to deal with upset or distressed clients in a sympathetic and courteous manner is essential. You will also be there to assist our team of vets with any queries that they have whilst they are with clients and hold basic computer literacy skills.
• Communicate clearly, effectively and efficiently between clients, office staff and vets
• Client account management including handling payment transactions

The practice administrator may also be required to assist with ordering of supplies, as well as unpacking/rotating stock and monitoring stock levels and have flexibility to carry out additional tasks to meet the needs of the business.

Previous experience of a busy veterinary environment and/or equine knowledge preferred, although full training will be given on the job.

This role is a minimum of 3-4 days a week, with no weekend work required other than potential holiday cover.

Salary negotiable depending on experience.

The successful applicant will be required to be flexible with the reception rota and be able to be fully flexible with additional hours as and when the business requires (for example holidays or sickness).

This role is a minimum of 4 days a week, with no weekend work required other than potential holiday cover.

The successful applicant will be required to be flexible with the office rota and be able to be fully flexible with additional hours as and when the business requires (for example holiday or sickness cover).

Salary from £13.09 per hour (paid in monthly installments)

Salary negotiable depending on experience.

Interested applicants please email your CV to Matthew on info@homefarmequine.co.uk or call 0115 989 9411 for more information.

Previous applicants need not apply as we already have your information on file.